In order to process your application and assess your right to services in the form of support services, it is necessary for the Reykjavik Welfare Department to process your specified personal data. The information you provide is used in the application process. In accordance with its legal obligation, the City preserves this information indefinitely.

What is the purpose and basis of the processing?

The City of Reykjavik needs to process your personal data to evaluate your application for support services. The processing is based on the legal obligation, i.e. Act No 40/1991 on Municipal Social Services, Act No 38/2018 on Services for Disabled People with Long-Term Support Needs and the City's official authority.

Failure to provide the City of Reykjavik with the requested information may result in your application being inadmissible.

What information is being processed?

The right to services in the form of support services is based on the status of applicants from many perspectives. The following applicant information is processed:

• General Personal Data:
  • Name, legal domicile/place of residence, gender, family type, ID number, telephone number, email address, citizenship, employment, education, housing status and other information that the applicant wishes to include in the application process.
• Sensitive Personal Data:
  • Information on the health and social status of applicants is processed. The applicant must submit a medical certificate in the case of health reasons and/or clinical diagnosis.

Where does the information come from?

The applicant provides the above information, in addition to which the City of Reykjavik will collect basic information on the applicant from Registers Iceland. The City of Reykjavik may also obtain the necessary information from the Reykjavik City Welfare Department database in order to evaluate and process this application.

How long is your personal data stored?

Your personal data is stored indefinitely on the basis of the City's legal obligations. After a specified time, the City of Reykjavik is obliged to hand over all data processed for preservation to the Reykjavik Municipal Archives.

How do we ensure the security of your personal data?

The City of Reykjavik protects the safety of personal data through appropriate organisational and technical measures, including access controls and encryption. All personnel involved in processing the applicant's personal data is bound by a duty of confidentiality.

Sharing Personal Data to Third Parties

After a specified time, the City of Reykjavik is required to provide the Reykjavik Municipal Archives with all documentation processed in connection with applications for services in the form of support services.

The City of Reykjavik will not otherwise disclose your personal data to any other person unless the City is required to do so by law, administrative order or court order. In that case, the City will not share your personal data outside the European Economic Area except on the basis of a specific authorization thereto nor without informing you accordingly.

Your Rights

You may have the right to access the personal data that the City of Reykjavik processes in connection with your application. You may also have the right to object to its processing, have the information corrected, demand it to be deleted, have the processing restricted, and/or have information delivered to you or to a third party in computer-readable form. Further information about these rights can be found in the Reykjavík City Privacy Policy available on the City's website.

Processing Complaints

Special attention is drawn to the fact that if you do not agree with how the City of Reykjavik processes your personal data, you can always contact the Reykjavík City Privacy Officer (persónuverndarfulltrui@reykjavik.is) or send a complaint to the Data Protection Authority (www.personuvernd.is).